RESIDENTS & tenants

1. Account Number

A unique number assigned for each Wyse customer. This is the number that you should reference for billing inquiries, making payments or setting up online or telephone banking.

2. Web Pin

Temporary password to log into your online account the first time.

3. Energy Charge

This is the raw cost of the electricity supplied to you during this billing period and is part of the bill subject to completion. The Local Distribution Company supplies your electricity. Wyse is a 3rd party bill and administration company.

4. Delivery

This is the cost of delivering electricity from generating stations across the province to your home or business. Delivery charges are approved by the OEB. Some of these are fixed at a set amount per month. Others are variable and increase or decrease depending on how much electricity you use. When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost, as heat. In calculating your electricity costs for the billing period, your utility multiplies your electricity cost by an OEB-approved adjustment factor that accounts for those losses. Your adjustment factor can be found by contacting your Local Distribution Company.

5. Regulatory Charges

The costs of administering the wholesale electricity system and maintaining the provincial grid. These charges are imposed by the Province of Ontario.

6. Debt Retirement Charge

This charge pays down the debt of the former Ontario Hydro and is imposed by the Province of Ontario.

7. HST # 832218960 RT0001

Effective July 1, 2010, Harmonized Sales Tax (HST) of 13% is applied to most goods and services. The implementation of HST is mandated by the Province of Ontario.

8. 8% Provincial Rebate

The Ontario Government is providing a rebate on your electricity costs equal to the Provincial portion of HST.

9. Total Current Charge

Total charges of the current bill.

10. Prior Balance

Total charges of the previous bill.

11. Adjustments, Fees and Credits

Can include a variety of charges. For example, this sample bill shows a $25 collection fee for initiating the disconnection process (taxable), plus a late fee of $0.42 (non-taxable).

12. Payment Received

Payment received for prior billing period.

13. Amount Due & Due Date